Above all, we want you to be happy with your purchase, please let us know how we can help.
All Barbara + Cecile Handbags are guaranteed up to 1 year from purchase date. We will make reasonable repairs free of charge for up to 1 year after purchase date. Please send inquiries to: email@example.com
We reserve the right to deny a highly unreasonable repair request.
Our policy lasts 30 days after receipt of your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send an inquiry e-mail to: firstname.lastname@example.org and we will be in touch to provide you with instruction.
Additional non-returnable items:
Custom Orders or orders specially personalized as per customer request
To complete your return
Please send a return inquiry to: email@example.com
We require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.
Late or missing refunds
Refunds may take up to 7 days to appear
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org
Items on sale or products purchased using a discount code are eligible for exchanges or store credit only, if received 30 days after receipt, unfortunately these items cannot be returned for a refund.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.